Why do you have to lock your VNeID electronic identification account when you lose your phone? Instructions on how to lock your VNeID account when you lose your phone to avoid personal information leakage.
Why should you lock your VNeID account immediately when you lose your phone?
VNeID electronic identification account contains extremely important personal information such as:
- Identity card/CCCD;
- Driving license;
- Vehicle registration;
- Tax information;
- Health insurance card, social insurance card…
Using a VNeID identification account will help citizens carry out administrative procedures and present electronic documents quickly.
Therefore, when you lose your phone with a VNeID account logged in, you must request to lock the account immediately to avoid information theft.
See also:
>> How to add documents to the VNeID identification application;
>> 2 ways to retrieve VNeID identification application password;
>> How to log in to VNeID on a new device.
How to lock VNeID online electronic identification account when losing phone
Before performing the procedure to lock your VNeID identification account, you need to re-register your SIM with the old subscriber number (the phone number registered with VNeID is lost) to receive the system’s OTP confirmation code.
You can go directly to the transaction store of the network operator you are using to make a new SIM, when you go, bring your CCCD or ID card that registered the SIM owner. The time to make a new SIM only takes 15 – 30 minutes.
Next, you perform the procedure to lock your VNeID identification account on the National Population Data Center website of the Ministry of Public Security with 4 simple steps as follows:
➧ Step 1: Access the National Population Data Center, then log in with your personal identification number;
➧ Step 2: Enter the OTP code sent by the system to the restored phone number;
➧ Step 3: After successfully logging in, at the icon in the right corner of the screen, select “Request account lock”;
➧ Step 4: Select the reason for requesting account lock for each case and “Send confirmation”.
Note:
After requesting to lock your VNeID account, you will not be able to log in. When you want to unlock your account, you need to go to the police agency that issued the VNeID account for support.
In addition to locking your VNeID account online as instructed by fdiinvietnam.com, you can also request to lock your account by:
- Go directly to the police agency that issued the VNeID account for support;
- Call hotline 19000368 to request to lock VNeID identification account.
Frequently asked questions about how to assign VNeID identity accounts
1. How many ways are there to lock VNeID account when losing phone?
As soon as you lose your phone and log in to your VNeID account, you must lock your account in one of three ways:
- Method 1: Lock VNeID account on National Population Data Center;
- Method 2: Go directly to the police agency that issued the VNeID account for support;
- Method 3: Call hotline 19000368 to request to lock the electronic identification account.
>> See details: How to lock electronic identification account.
2. What should I do if I lose my VNeID registered phone number?
When you lose your VNeID registration phone number, you need to go directly to the transaction store of the network operator you are using to make a new SIM card with the old subscriber number to continue using the electronic identification account.
>> You may be interested in: How to log in to VNeID on a new phone.
3. Can I lock my VNeID account using a computer?
Yes. You can log in to your VNeID identification account through the Ministry of Public Security’s National Population Data Center to request account locking. Refer to the steps (with illustrations) at: How to lock your VNeID electronic identification account online.
4. What is the hotline number for support regarding electronic identification accounts and VNeID application?
The hotline for support and information related to VNeID electronic identification accounts is 19000368, operating 24 hours a day, 7 days a week.
5. How long is the validity period of the electronic identification account?
According to the Ministry of Public Security, the electronic identification account has the same validity period as the ID card or citizen identification card. That is, you can only use the VNeID account for a certain period of time.
When your CCCD/ID card expires, your VNeID account will also expire. When you make a new ID card, your VNeID account will be renewed.
>> For details, see: Age for ID card renewal.
6. How to register VNeID?
You can easily register for a VNeID level 1 or level 2 identity account in 3 steps as follows:
- Register for an online e-business account via the VNeID application;
- Register to activate level 1 electronic identification;
- Register to activate level 2 identity account.
>> Implementation details: How to register and activate VNeID account.
7. Instructions on how to delete a level 1 electronic identification account when losing your phone
When you lose your phone with a VNeID account, you need to lock the account immediately to avoid having your personal information stolen (ID card, tax information, social insurance information, etc.). To delete a level 1 electronic identification account, you can do one of the following three ways:
- Method 1: Do it online at the National Population Data Center;
- Method 2: Go directly to the police agency that issued the VNeID account;
- Method 3: Call VNeID switchboard 19000368 to request to lock level 1 electronic identification account.
>> See details: How to delete level 1 electronic identification account – With specific images.
8. How to delete level 2 electronic identification account when losing phone?
To lock a level 2 identification account, you need to access the National Population Data Center and follow these steps:
- Step 1: Log in with your personal identification number;
- Step 2: Enter the OTP code that the system sends to the phone number. Therefore, before locking the account on the new phone, you need to re-create the SIM with the old subscriber number to receive the OTP code;
- Step 3: Select “Request account lock” (icon located in the right corner of the screen);
- Step 4: Select the reason for locking the account and click “Confirm”.