Administrative complaint settlement services include complaints about administrative decisions or administrative actions. Consulting on complaint forms and administrative complaint procedures.
What is an administrative complaint?
An administrative complaint is when an individual, agency or organization requests individuals and competent authorities to review an administrative decision or administrative act of a state agency or a competent person in a state administrative agency when there is reason to believe that such decision or act is illegal and infringes upon their legitimate rights and interests.
In there:
➧ Complaints about administrative decisions: Complaints about competent persons in state administrative agencies or complaints about documents issued by state administrative agencies. The content of the complaint is mostly about state administrative management activities applied once to one or a few specific subjects.
➧ Administrative action complaint: Is a complaint about the actions of a competent person in a state administrative agency or the actions of a state administrative agency for performing or not performing public duties and tasks as prescribed by law.
Administrative complaint settlement service, administrative complaint procedures
As fdiinvietnam.com shares, when there is a need to complain about administrative acts or complaints about administrative decisions of state agencies, individuals/agencies/organizations can carry out complaint procedures according to the provisions of the 2011 Law on Complaints.
Complaining about administrative decisions and administrative actions of individuals and state agencies has never been an easy procedure. Therefore, to proactively protect your rights and interests to the maximum extent, the simplest and most effective way is to use the administrative complaint service of Online Accounting.
At that time, you will be thoroughly consulted on the law and related legal regulations, and at the same time, Online Accounting’s lawyers will also accompany you to resolve all your concerns and administrative complaints from A to Z.
| ⭆ Service costs depend on the nature and complexity of the case ⭅ |
Contact fdiinvietnam.com via hotline to receive legal advice and service quotes as soon as possible.
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Information to be provided to fdiinvietnam.com when using administrative complaint service
Types of documents and papers that customers need to provide when using administrative complaint settlement services at Online Accounting include:
- Legal documents:
- If the complainant is an individual: ID card/passport;
- If the subject complains about the company: business registration certificate, company charter, authorization letter for representative (if any).
- Administrative decision/description of administrative act complained of;
- Documents of recommendations, reflections and previous settlement results related to the administrative decision/action being complained about (if any);
- Other documents and papers related to the complaint.
4 reasons to use administrative complaint service at Online Accounting
Below are 4 reasons why customers should consider using the administrative behavior complaint settlement service and administrative decision complaint settlement service at Online Accounting:
| ➧ Get legal expertise support on administrative complaint settlement by lawyers |
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| ➧ Maximum efficiency |
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| ➧ Reasonable cost |
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| ➧ Absolute information security |
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Administrative complaint settlement process at Online Accounting
With over 17 years of experience in the fields of tax accounting, legal, legal consulting and litigation in all cases, the team of lawyers at fdiinvietnam.com has and will always provide customers with optimal and effective solutions thanks to their extensive knowledge and many years of experience. Thereby, all obstacles related to state administrative agencies of customers will be thoroughly consulted and supported by lawyers at fdiinvietnam.com.
After receiving a request for advice on resolving a customer’s administrative complaint, fdiinvietnam.com will proceed as follows:
➧ Step 1. Lawyer receives client’s request
Consulting on optimal and appropriate administrative complaint solutions to maximally protect the legitimate rights and interests of customers.
➧ Step 2. Consulting on legal regulations related to complaint settlement
The specific consultation content is about the conditions, forms of complaints, implementation procedures, complaint deadlines, competent persons, etc.
➧ Step 3. Support customers in collecting necessary documents and evidence
Guide and support customers to collect important documents and evidence necessary to prove their complaints.
➧ Step 4. Complete the administrative complaint file on behalf of the customer
- Guide customers to supplement and complete documents (if documents are incomplete);
- Directly draft and complete files and related documents throughout the complaint settlement process at competent state agencies.
➧ Step 5. Directly participate in the administrative complaint settlement process
fdiinvietnam.com directly participates in resolving complaints as a lawyer/authorized person for the client to participate in working sessions, dialogues…
At the same time, fdiinvietnam.com’s lawyers will also carry out other relevant legal procedures according to the provisions of law during the complaint settlement process.
Forms of complaints about administrative decisions and administrative acts
Pursuant to Article 8 of the 2011 Law on Complaints, complaints can be made in two forms: direct complaints or complaints by written complaint.
Note:
If the complaint is made in writing, the complaint must clearly state the following:
- Date, month, year of complaint;
- Full name and address of the complainant;
- Name and address of the individual or agency or organization being complained about;
- Content and reason for complaint;
- Attached documents relevant to the complaint;
- Signature or address of the complainant.
Procedures for complaining about administrative decisions and administrative acts
The procedure for administrative complaints (including complaints about administrative decisions and administrative acts) is carried out according to the following steps:
- Step 1: Submit application to the competent state agency to resolve complaints;
- Step 2: After receiving the application and valid documents, the competent authority shall issue a notice of acceptance to resolve the complaint;
- Step 3: The competent authority verifies the content of the complaint and organizes a dialogue;
- Step 4: The competent authority issues a decision to resolve the complaint.
Note:
1) In case the complainant is a person lacking civil act capacity or a minor, the complainant’s legal representative shall make the complaint.
2) If the complainant is old, sick, has a physical disability or for objective reasons cannot file a complaint himself/herself, he/she may authorize an adult relative or another person with full civil act capacity to file a complaint.
3) Individuals and organizations have the right to ask a lawyer for legal advice or authorize a lawyer to make a complaint to protect their legitimate rights and interests.
See details:
>> Administrative complaint procedures;
>> Lawyers advise on resolving administrative complaints.
Time limit for complaints about administrative decisions and administrative acts
Pursuant to Article 9 of the 2011 Law on Complaints, the time limit or statute of limitations for complaints is within 90 days from the date of receipt of the administrative decision or knowledge of the administrative decision or act.
>> Related article: Regulations on administrative complaints.
Frequently asked questions when making administrative complaints
1. What is an administrative complaint?
An administrative complaint is when an individual, agency or organization requests individuals and competent authorities to review an administrative decision or administrative act of a state agency or a competent person in a state administrative agency when there is reason to believe that such decision or act is illegal and infringes upon their legitimate rights and interests.
2. How much does it cost to hire a lawyer to resolve complaints about administrative decisions/administrative acts?
Service costs and time to resolve administrative complaints depend on the nature and complexity of the case.
➨ Call Online Accounting via hotline 0978 578 866 (North) – 033 9962 333 (Central) – 0946 724 666 (South) for advice and support as soon as possible.
3. When using the administrative complaint settlement service, what documents do customers need to provide?
Types of documents and papers that customers need to provide when using the administrative decision complaint settlement service at Online Accounting include:
- Legal documents:
- If the complainant is an individual: ID card/passport;
- If the subject complains about the company: business registration certificate, company charter, authorization letter for representative (if any);
- Administrative decision/description of administrative act complained of;
- Documents of recommendations, reflections and previous settlement results related to the administrative decision or act being complained about (if any);
- Other documents and papers related to the complaint.
>> See details: Administrative complaint service.
4. What is the process for fdiinvietnam.com lawyers to advise and resolve administrative complaints?
After receiving a request for legal advice or advice on resolving administrative complaints, fdiinvietnam.com will carry out the following steps:
- Step 1. Consulting on legal regulations related to complaint settlement;
- Step 2. Support customers in collecting necessary documents and evidence;
- Step 3. Complete the administrative complaint file on behalf of the customer;
- Step 4. Directly participate in the administrative complaint settlement process.
>> See details: Administrative complaint settlement process.
5. When there is a need to complain about an administrative decision, what form of complaint can be used?
Pursuant to Article 8 of the 2011 Law on Complaints, complaints about administrative decisions or administrative acts can be made in the following two forms:
- Go directly to the competent authority to file a complaint;
- File a complaint with the competent authority.
Call us at 0978 578 866 (North) – 033 9962 333 (Central) – 0946 724 666 (South) for support.