Criteria, procedures and documents for registration of tourist accommodation establishment classification

Reference: Procedures for applying for a certificate of recognition of tourist accommodation establishment rank – standards for ranking hotels, motels, resorts – 3 notes on star rating of accommodation establishments

The certificate of star rating of accommodation establishments is a means for accommodation establishments to promote their image, prove their position and quality are superior to other places. So how is the procedure for registering for recognition of accommodation establishments carried out? Let’s find out the details with fdiinvietnam.com in the following article.

3 notes on ranking tourist accommodation establishments

Article 50 of the 2017 Law on Tourism clearly states the following notes on the classification of accommodation establishments:

1. Organizations and individuals doing business in tourist accommodation services are allowed to voluntarily register for accommodation establishment classification with competent state agencies;
2. Hotels, villas, apartments, and cruise ships are ranked according to national standards for ranking tourist accommodation establishments including 1 star, 2 stars, 3 stars, 4 stars, and 5 stars;
3. The sign certifying the tourist accommodation establishment’s class is attached at the main entrance of the tourist accommodation establishment. 

>> See more: Sample sign recognizing tourist accommodation establishment class.

Procedures for applying for a certificate of classification of accommodation establishments 

After completing the procedures for establishing an accommodation business, organizations/individuals can register for recognition of the tourist accommodation establishment class with the following 3 steps:

➤ Step 1: Prepare relevant documents and papers

➤ Step 2: Submit the application to the competent authority to recognize the accommodation establishment’s class in 1 of 3 ways:

• Submit directly to the competent authority (*);
• Submit by post (VNPost service);
• Submit online at the Online Public Service Portal.

(*) Competent authority recognizing accommodation establishment class:

• The General Department of Tourism assesses and recognizes 4-star and 5-star tourist accommodation establishments;
• The Department of Culture, Sports and Tourism assesses and recognizes 1-star, 2-star and 3-star tourist accommodation establishments.

➤ Step 3: Wait for the assessment results and recognition of the tourism establishment’s class

• Within 3 working days from the date of receipt of the application, the competent authority will notify in writing and clearly state the request for amendments and supplements if the application is invalid;
• Within 30 working days from the date of receipt of valid documents, the competent authorities (**) will coordinate and issue a decision to recognize the tourist accommodation establishment’s class.

(**) At this stage, the General Department of Tourism or the Department of Culture, Sports and Tourism will coordinate with social and professional organizations on tourism to make a decision.

Note:

The decision to recognize the accommodation establishment’s class is valid for 5 years. After the expiration date, if the accommodation service business establishment wishes to re-register, it must follow the same procedure as the first registration.

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To share with you, the procedure for establishing a tourist accommodation facility includes the following 3 legal procedures:

1. Procedures for establishing an accommodation establishment (also known as business registration);
2. Procedures for applying for a certificate of eligibility for security and order;
3. Procedures for applying for a certificate of eligibility for fire prevention and fighting.

>> See details: Instructions on the process of registering a business in accommodation services.

Rating standards for accommodation establishments (hotels, motels, resorts)

1. Location ranking criteria

➤ For 1-star and 2-star accommodation facilities, they need to be in a location that is convenient for customers;
➤ For 3-star, 4-star and 5-star accommodation facilities, they need to be in a very convenient location, easy to access and with a beautiful landscape environment.

2. Rating standards for architectural design

➤ For 1-star and 2-star accommodation facilities, it is necessary to:

• The bedroom area is well soundproofed;
• Has interior and exterior designed, arranged and decorated reasonably;
• Accessible roads for people with disabilities;
• With architectural design suitable for business requirements, service areas are arranged reasonably and conveniently.

➤ For 3-star, 4-star, and 5-star accommodation facilities, it is necessary to:

• Beautiful architectural design;
• The bedroom area is well soundproofed;
• Good quality building materials;
• There are separate entrances for guests and staff;
• There is a canopy in front of the reception hall (for hotels);
• Accessible roads for people with disabilities;
• The interior and exterior are designed, arranged and decorated reasonably, beautifully and luxuriously;
• Architectural design suitable for business requirements, service areas are arranged reasonably and conveniently.

Note:

• For 4-star and 5-star accommodation establishments, there must be sleeping rooms for disabled people using wheelchairs or strollers;
• For 5-star accommodation, the whole view is designed uniformly; special floors or special service areas apply to hotels and resort hotels.

3. Classification standards for bedroom size and area

The tables below will somewhat indicate the differences between star ratings of tourist accommodation establishments.

➤ For the number of bedrooms:

➤ For single bed bedroom size:

1 star	2 stars	3 stars	4 stars	5 stars
12m²	15m²	18m²	21m²	24m²

➤ For double bed bedroom size:

1 star	2 stars	3 stars	4 stars	5 stars
15m²	17m²	22m²	25m²	32m²

➤ For special chamber sizes:

1 star	2 stars	3 stars	4 stars	5 stars
–	–	–	41m²	56m²

➤ For special high-end chamber sizes:

1 star	2 stars	3 stars	4 stars	5 stars
–	–	–	–	100m²

4. Green space ranking standards

➤ For 1-star accommodation: there is a garden and trees (for resort hotels);
➤ For 2-star, 3-star, 4-star, 5-star accommodation:

• There are trees in public areas;
• Trees, gardens (for hotels, resorts).

5. General ranking criteria

• There is convenient, safe, well-ventilated parking;
• There are corridors that are easy to navigate and ensure safe escape;
• Safe, convenient and well-ventilated internal walkways and traffic.

Questions related to registration procedures for ranking tourist accommodation establishments

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